Customized Items

We are more than happy to make your dress according to your measurements. However, a customized item cannot be returned or exchanged unless the product is defective. We can make alterations to get you that perfect fit, but these alteration requests can be taken up only twice for the same piece.

Processing Time: Orders are typically processed within 4 business days. Custom or made-to-order items may have a longer processing time.

Shipping Methods: We offer standard and expedited shipping options. Shipping costs and delivery times vary based on the shipping method selected.

International Shipping: Ezraki Studio ships internationally. Customers are responsible for any customs duties or taxes imposed by their country.

Order Tracking: Customers will receive a tracking number once the order has shipped. Use the tracking number to monitor the delivery status.

INTERNATIONAL SHIPPING TERMS AND CONDITIONS:

Any part cancellation or refund of the order may attract shipping charges on the balance order.
Duty, as mandated by your country of shipment, will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, eZraki Studio your order will not be eligible for a refund.

SHIPPING AND DELIVERY:

Free shipping for all international orders above USD $300.
A flat shipping fee of USD 15 is applied to international orders below the total cart size of USD 200.
International orders mostly take 10-20 business days to be delivered.

How do I track my order?

Once your order is shipped, you will receive an email with the Airway Bill number (AWB no.) and courier partner name. Please visit the courier partner website (FedEx, DHL) and enter the AWB no. in the relevant form to track the current location of your shipment and the expected date of delivery.

Who will deliver my order?

We partner with registered international courier companies to deliver your order. Please do not accept damaged or tampered delivery packages.
it is not possible for us to deliver to PO Box addresses