Shipping Policy

As soon as you place your order, you will receive a confirmation email. Orders are shipped twice a week and the customer will receive them within 2 weeks from ordering. International shipping times may differ according to the location. All orders are shipped from our studio in Jaipur / Mumbai using the best couriers partners and for international orders tie up with other reputed shipping companies. In case the customer requires the delivery to be done urgently, we will have to be notified 2 days in advance.

Shipping within India

We offer free shipping on all products when paid for online by credit card or debit card. Once shipped please allow a minimum of 7 days to a maximum of 15 days from dispatch for your goods to reach the destination.

ORDER CANCELLATION

If you wish to cancel your order, write to us within 24 hours of placing the order at biz@eZraki Studio

International Shipping 

  • Free shipping for all international orders above USD 300.
  • A flat shipping fee of USD 15 is applied to international orders below the total cart size of USD 300.
  • International orders take a minimum of 5 days to be dispatched and should reach your location in a minimum of 10 days to 25 days (subject to delivery & customs).

 

 

WOOD

 

FOR THE DELIVERY TIME OF WOOD ITEMS (SERVEWARE, FURNITURE, ETC), PLEASE CHECK THE ‘SHIPPING’ TAB MENTIONED WITH EVERY PRODUCT ON THE WEBSITE.

Since all the pieces are handcrafted from scratch, patience is appreciated. 

 

EXCHANGES AND RETURNS 

 

We hope you love your eZraki Studio wood piece. We do not provide exchanges/returns on the wood items (serveware, furniture, etc). Every piece is meticulously handcrafted and takes weeks to finish. However, damaged or defective pieces will be replaced by an identical item. If a replacement is not possible, a refund will be offered in the original form of payment. 

A return cannot be made because of variations in the grain or pattern of materials like wood, concrete, upholstery, etc. With handmade objects, variations in form, color, and finish are also normal.

Due to alterations in temperature and humidity, wood is a natural substance that can shift in all directions depending on moisture. Even though the wood we use has been dried to the proper moisture content, there is still a chance of warping, shrinking, and dimension changes, especially if the furniture is being delivered to a climate that is different from the one in which it was manufactured. We cannot accept returns based on weather variations; dealing with moisture problems will typically fix the problem.

We take great effort to carefully pack and crate our creations to guard against damage while in transportation. It is your obligation to inspect each item upon arrival of your items, and those that are damaged shouldn’t be signed for. If your product arrives in a different condition, please get in touch with us within 48 hours and send a photo of the problem to info@eZraki Studio. Someone from our team will then recommend the best course of action, which may include a return or repair. 

 

HANDLOOM

Domestic orders: Within 14 days from purchase

International orders: Within 20 days from purchase